iCloud tried to get a new password problem

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Sept. 6, 2021, 12:51 a.m.

I’m locked out of an iCloud account and when I tried to get a new password, freaking Apple said it would email me the password ** to the very account iCloud email address I’m locked out of!!!**.

Apple has the worst support. Backstory: I set up an iPhone and iCloud for my mom in December, but returned the phone. I can’t remember the password I created for her or the PIN I made for the phone.

Replies
8
Views
205
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June 17, 2021, 5:47 a.m.

There’s one major thing about your account ; never forget your password and provide information like phone number, alternative email address etc.

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June 17, 2021, 6:32 a.m.

If you use the auto generated password, make sure to write it down correctly. I had to reset my phone while back because of a network issue I was having and got locked out because I miss typed a letter.

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June 17, 2021, 2:30 p.m.

Well, if that email is the one and only email or contact address Apple has on file, they’re only going to send it to that one. It’s security. And no, they can’t just ask you for another email. That has to be entered by you in your personal settings on the phone when you set up your Apple account

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June 17, 2021, 4:38 a.m.

Can we all agree that Apple's security is overkill? I’ve been locked out of my account twice now

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June 17, 2021, 11:01 a.m.

You’re responsible for your information, not the company.

It was a gift for my mom. I set up her account, but we returned the non-working phone. I got her a new one, but neither of us have all the info for her Apple account. Not only that, but I thought she did.

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June 17, 2021, 12:35 p.m.

Security questions of email ID or recovery mail can help

It didn’t have me answer security questions 😞

It’s impossible then

I think you’re right.

Fortunately, she doesn’t have much data on the account (I set my mom up in December, but we had to return a malfunctioning phone)

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June 17, 2021, 7:48 p.m.

I do this all the time through a cellphone carrier. Apple Support is just fine. I don’t know what options they tried to go over with you, but in the event you can’t do the password recovery, they’d simply ask for a proof of purchase and any other relevant info sent as a reply to the email that they would send to any other email you’d give them. There would be a 24 to 72 hour hold while they review, then if you pass, they’d give you a link to rest your password.

So as long as you/your mom are the original owner, there’d be no problem recovering that password, it would just take a few days.

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June 17, 2021, 11:45 p.m.

I thought you could usually add a backup password as well!?

You can. And backup email. But if you neglected to do that, Apple can’t help you. They can only go by the info they have on file

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