Thinkpad: I even tried loading a fresh copy of windows repair from the internet.

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Oct. 9, 2022, 3:01 a.m.

I thought you would be interested in this story. I just received my new X1extreme and started to load my old programs into the unit. I found a utility on the desktop that did updates, and I decided to do them all. After I loaded them and rebooted, the PC would not start up properly, as it would do a shutdown and restart right after the BIOS loaded and just before Windows 11 would start. I got on the phone with premier support for two hours, and we tried everything, including reloading the older Bios'. Nothing would work. There was always a double bootup. I even tried loading a fresh copy of windows repair from the internet. Now the computer is heading back. I was wondering if this was a problematic issue with that machine and cannot get Lenovo to give me an answer. I plan on doing the BIOS update as soon as I get the replacement, and if it gives me the same problem, back, it goes for a refund. What do you think? For me, this is a first. 😡

Replies
5
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Oct. 9, 2022, 3:01 a.m.

Seems like the ssd died. These things happen.

No, it was not the SSD. Windows would start but only after the second unwanted boot.

The first-level support guy had 2nd level support on the phone, and none of them had an answer.

odd one that. Chances of another one doing the same on the slim side...very frustrating for you though.

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Oct. 9, 2022, 3:01 a.m.

Which utility did you find on the desktop?

It was a Lenovo program, but I cannot remember the name. If I heard it I would remember.

Vantage?

Ya that's it. It was the Business one and I will never use it again. I will go to the web to do the updates.

Been using Vantage, both versions but mostly the consumer one, since it came out and it has never failed me, on countless ThinkPads. But like everything tech, sometimes things fail.

If this was a failed SSD drive, like Darren mentioned and I agree with him, it is not the first time I've experienced that.

You could have checked that with a Live Linux USB key.

, I don't think it was the SSD because Windows started with no problems after the second boot.

I don't use Linux.

You don't have to use Linux, but a LiveUSB key is a lifesaver for troubleshooting issues like this.

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Oct. 9, 2022, 3:01 a.m.

I just ordered an X1 Extreme Gen 5. I hope I don't have a similar issue.

I got the I9 12Gen and 3080 Nvidia. If the same please let me know how your updates go. Thanks

I just found out my replacement comes in next week.

I got the i7 with the 3070. I’ll let you know if I have any issues similar to yours.

, if you are interested in saving a few bucks on your already purchased laptop, here is what to do. Call the phone number they give you to report you found the same laptop on the internet (Lenovo build your own site) for less and tell the operator you would like the difference of 20.13 dollars back. When I reported this same thing, the guy on the other end offered me 5% back on my purchase, and I just received my refund of over 235 dollars back. You see, they offer a find it for less guarantee.

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Oct. 9, 2022, 3:01 a.m.

I was just notified that my replacement is coming in tomorrow. I hope that the bios update takes without a problem. If I have the same problem, I'll switch to the P1, which does not come with the 380Ti video card but instead has a 5500 slower card. Does anyone here have a P1?

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Oct. 9, 2022, 3:01 a.m.

I received my replacement today and did all windows and Lenovo updates and I'm back to having the PC reboot twice before it will start. Calling premium support tomorrow. So aggravating. This is obviously a design flaw or a badly written BIOS.🤬




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